Refunds, Returns & Exchanges
If your rug or mat arrives damaged, defective, or different from what you ordered, please email ateafarm@outlook.com with your order number and clear photos of the item and packaging. We will review the issue and let you know the available next steps, which may include a replacement, return, or refund.
Please contact us before sending anything back. Return eligibility depends on the item and order status. Made-to-order, personalized, or custom items may not be eligible for a change-of-mind return; this does not affect your rights where an item is faulty or incorrect.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible and include your order number. We will try to help if the order has not entered processing or production. Once processing, production, or dispatch has begun, changes or cancellation may no longer be possible.
Refund Processing
When a refund is approved, it will be issued to the original payment method where possible. Processing time can vary by payment provider and bank. We will confirm the refund details by email.
Contact Us
For return or refund support, email ateafarm@outlook.com. Please do not mail a return until you receive instructions from our support team.