Order processing
Orders are processed after payment confirmation. Production and handling times may vary by product, customization, and seasonal order volume. Please review the information on the individual product page and any estimate provided with your order.
Shipping and delivery
Available destinations, shipping options, and charges are shown at checkout where applicable. Delivery estimates vary by destination, carrier, customs processing, and local conditions. An estimate is not a guaranteed delivery date.
Tracking your order
Tracking information is provided when available. If your tracking has not updated for an unusual period, or your package appears delayed, contact us so we can check the shipment details.
Address changes and delivery questions
Please check your shipping address carefully before ordering. Contact us promptly if you need a correction; changes may not be possible once production or shipping has begun.
For shipping help, email ateafarm@outlook.com and include your order number. For returns, please review our Refund and Returns Policy.